Refund & Exchange Policy – Baitishk

At Baitishk, we are committed to delivering high-quality products and ensuring a smooth shopping experience. If you are not fully satisfied with your purchase, our policy is designed to make returns and exchanges simple and transparent.

1. Returns & Exchanges Eligibility

You may request a return or exchange within 14 days from the date of delivery.

To be eligible:

• The item must be unused and in original condition.
• The item must be returned in its original packaging.
• All accessories, manuals, and tags must be included.
• A valid proof of purchase is required.

2. Exchange & Damaged Items Policy

You may request an exchange for:

• Different size
• Different color
• Product replacement

Exchange Process

• Contact our customer service within 14 days.
• Share your order details and reason for exchange.
• Our team will guide you or arrange pickup.

Home Exchange Option

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and share photos or videos for verification.

We will arrange:

• Free replacement, or
• Refund, including delivery charges

If the requested exchange item is unavailable, a refund will be processed as per policy.

3. Refund Policy

Refunds are processed after inspection and approval.

The refund will be issued based on your original payment method:

• Online payment / link payment: refund via bank transfer
• Cash on delivery: refund via cash

Refund processing time is usually 5–10 working days.

4. Return Shipping

• If the return is due to a defective or incorrect item, Baitishk will cover the shipping cost.
• For all other cases, applicable return or exchange fees may apply.

5. Contact Us

For any return, exchange, or assistance:

• Customer Support: 97529435
• Email: info@baitishk.com
• Website: baitishk.com

Thank you for choosing Baitishk. We appreciate your trust and look forward to serving you again.